itel Energy, a clean‑energy and power‑solutions brand, has committed to repairing or replacing defective solar equipment within 48 hours for customers throughout Nigeria, a promise it highlighted at the Nigeria Energy exhibition week in Lagos.
The firm said its after‑sales programme includes remote diagnostics, on‑site visits and, when needed, full product replacement. It stressed that reliable support is crucial for households and businesses moving away from petrol and diesel generators, as a malfunctioning inverter or battery can halt electricity supply and disrupt operations.
What did the distribution partner say?
Rotimi Thomas, Chief Executive Officer and Co‑Founder of SunFi – a major distributor of itel Energy products – told attendees that the 48‑hour guarantee strengthens consumer confidence. “The 48‑hour resolution commitment from itel Energy is very important for us as a distribution platform because we don’t make the product and when a consumer buys a product through SunFi, they’re actually really buying a trusted service,” Thomas explained. He added that buyers need assurance that faults will be addressed promptly rather than being left to manage problems after purchase.
Why is warranty timing important?
Thomas urged customers to look beyond the length of a warranty and focus on the speed and quality of support during that period. “But even more important than that five‑year warranty is what happens before the five years or during the five‑year period. How do you respond when I report that I have a problem with the product now?” he asked.
How is financing being handled?
He noted that the cost of solar systems remains a barrier, with roughly 30‑40 % of prospective buyers requesting instalment plans. Many prefer to pay 10‑30 % upfront and spread the balance over three, six, twelve, twenty‑four months or longer, making clean energy more affordable.
What are the common service issues?
Emmanuel Kumuyi, itel Energy’s Country Service Manager, identified frequent complaints such as system overloading, protection failures and improper installation. He warned that mismatched panels, inverters and batteries can cause faults, and advised customers to engage certified engineers for installation and system configuration.
When a fault is reported, service agents log the issue and forward it to an engineer for remote assistance. If remote resolution fails, an engineer visits the site, and replacement of components proceeds in line with warranty terms.
How extensive is the distribution network?
Lucky Ovenseri, National Distributor Manager, confirmed that itel Energy operates across all 36 Nigerian states, with showrooms and dedicated after‑sales centres in Lagos, Abuja, Port Harcourt, Ibadan and Kano. The company also runs a replacement policy that provides a temporary unit while the faulty one is serviced.
At the exhibition, the brand displayed its new PowerTank 1000 and IP54 11kW Hybrid Inverter, catering to varied electricity needs. The PowerTank 1000 demo featured a mini‑chiller and water dispenser, while visitors to the 11kW inverter booth inquired about pricing, installation, warranty coverage and high‑power capability.
Overall, itel Energy now runs five flagship service centres and more than 200 satellite locations in over 60 cities, backed by Carlcare and the Transsion Group’s network of 2,000+ service points across Sub‑Saharan Africa, the Middle East and Asia.