Dr. Taiwo Afolabi, chairman of [SIFAX Group](https://sifaxgroup.com), addressed staff and clients at the company’s headquarters in Lagos on the opening day of the 2026 Customer Service Week, stressing that only by providing superior customer experiences can businesses secure lasting trust and loyalty.
**What was the main message?**
- Afolabi linked the firm’s growth across multiple sectors to its focus on customer‑centric service.
- He thanked clients for their continued confidence and pledged to keep raising service standards.
- He described exceptional service as creating experiences built on trust, responsiveness, and enduring relationships.
**What did Dr. Afolabi say to customers?**
"To our valued customers, as we celebrate Customer Service Week, I would like to sincerely thank you for the trust and confidence you have continued to place in us. Your patronage and partnerships inspire us to continually raise the standard of service we provide. At SIFAX Group, we believe that exceptional service is not just about meeting expectations but about creating experiences built on trust, responsiveness and lasting relationships."
Group Coordinating Director Wunmi Eniola‑Jegede, represented by Oliver Omajuwa, Director of Operations and Strategy, also praised the staff for turning the company’s vision into reality and for nurturing strong customer relationships through high‑quality service delivery.
**How did the leadership acknowledge staff?**
"To us at SIFAX Group, every day is a Customer Service Day because the customers are the lifeblood of our company. We have positioned ourselves to respond, service and exceed the expectations of our customers every day. This is to appreciate them for their continuous patronage and support, while we also acknowledge the role of our staff who are critical in delivering service to our customers," Eniola‑Jegede said.
The remarks underscored the company’s commitment to going the extra mile for its clientele throughout the celebration week.