The Comptroller General of the Nigeria Immigration Service, Kemi Nanna Nandap, has ordered personnel to eliminate unnecessary service delays and immediately report suspected digital security threats to enhance institutional efficiency and protection. This directive was delivered during two concurrent events held in Abuja: the Customer Service Week celebrations and a specialized cybersecurity awareness seminar.
Speaking at the conclusion of the customer service event, which was observed from Wednesday, October 28, to Friday, October 30, under the theme "Going the Extra Mile – Creating a Lasting Smile," Nandap emphasized that exceptional service delivery must become a standard operational routine. She underscored the importance of professional conduct, rapid grievance resolution, and polite treatment of members of the public.
What directives were given to immigration officers regarding service standards?
Nandap charged officers to maintain strict integrity, abolish avoidable delays, and treat public satisfaction as a primary performance metric. She reiterated that ongoing administrative reforms are designed to elevate user experience and foster a culture of hospitality within the agency.
Commending the agency, Mrs. Ngozi Akinbodewa, Head of Operations at the SERVICOM unit in the Presidency, noted that the commemoration represented a vital milestone toward sustaining citizen-focused governance in alignment with international standards. Furthermore, DCI A.M. Abubakar, Special Assistant on SERVICOM to the Comptroller-General, stressed the necessity of accountability and adherence to established operational guidelines.
How is the agency addressing digital security risks?
At the parallel cybersecurity seminar, where she was represented by Deputy Comptroller General for Finance and Accounts, DCG S.B. Daura, Nandap described digital defense as a collective obligation. She instructed personnel to stay alert, adhere strictly to security protocols, and report potential vulnerabilities without delay.
Expert presentations at the seminar were delivered by resource persons from the Department of State Services, the United Nations Office on Drugs and Crime, the Nigeria Data Protection Commission, and the National Information Technology Development Agency. Discussions focused on inter-agency cooperation, critical infrastructure safeguarding, combating cybercrime, maintaining data privacy, and managing human risks in digital environments.
A subsequent plenary session anchored by Galaxy Backbone Limited explored tactics for safeguarding core digital architecture. The leadership affirmed that these initiatives reinforce the agency's dedication to securing critical databases, protecting confidential records, and advancing its core responsibilities in border control and migration oversight.