Airtel Nigeria has rolled out a digital mapping tool known as Open Network within the MyAirtel app, enabling mobile subscribers to view nearby transmission masts, track infrastructure upgrades, and log connectivity issues directly from their current locations. Launched on October 30, 2026, the tool seeks to streamline how users report challenges such as dropped calls, slow internet browsing, and video buffering.
What are the key features of the Open Network tool?
The interactive platform classifies telecommunications infrastructure into three distinct categories: active sites currently serving a neighborhood, sites undergoing active upgrades such as 5G integration or capacity expansion, and planned sites slated for future deployment. Users can tap on individual site icons to inspect specific identifiers, network generations like 4G or 5G, and ongoing engineering timelines.
How can subscribers report network issues?
Subscribers experiencing degraded service can navigate to the Quick Actions menu inside the mobile application to access the feedback section, which routes complaints directly to customer support systems. Users are encouraged to provide specific data points, including the affected mobile phone number, whether the disruption occurs indoors or outdoors, the duration of the fault, and specific times of day when connectivity drops.
Industry figures and regulatory response
During the official rollout, Airtel executives noted that the platform is designed to improve responsiveness rather than automatically resolve technical faults. Dr Aminu Maida, Executive Vice Chairman of the Nigerian Communications Commission (NCC), attended the launch event and emphasized that consumers will ultimately evaluate the tool based on tangible improvements in service delivery. Meanwhile, the Presidency acknowledged the infrastructure expansion, noting that Airtel has increased its site count across the country to more than 17,000 locations over recent financial cycles.