The Lagos State Consumer Protection Agency (LASCOPA) reports that, over a six‑year period, it has recovered N759.35 million and US$14,901.80 in billing adjustments and direct refunds for dissatisfied consumers across the state.
Key outcomes include:
- A total of 10,720 complaints were settled out of 11,120 lodged, spanning banking, aviation, real estate, e‑commerce, logistics, telecommunications and utilities.
- The agency generated more than N20 million in revenue for the Lagos State Government between January and September 2026, surpassing its N10 million target.
- It issued 437 non‑compliance notices to retailers for misleading labels, missing price tags and other violations.
- A Memorandum of Understanding was signed with the Federal Competition and Consumer Protection Commission (FCCPC) on 21 April 2026 to boost joint enforcement.
What prompted the recent disclosures?
General Manager Afolabi Solebo made the statements while reviewing LASCOPA’s performance since his appointment by Governor Babajide Sanwo‑Olu on 5 November 2020. He highlighted that 250 complaints remain under mediation and 150 have been forwarded to relevant regulators.
How has the agency expanded its reach?
Solebo explained that LASCOPA has established eight decentralised annexes in locations such as Badagry, Ikorodu, Bariga and Ikoyi‑Obalende, bringing consumer‑justice services closer to ordinary Lagos residents. He added that discussions are underway with local governments to add more offices before 2027, covering all 20 local government areas and 37 local council development areas.
What enforcement actions have been taken?
The agency’s market‑surveillance drive resulted in 437 notices of non‑compliance being served to retail outlets and supermarkets for infractions like absent price tags, misleading product labels and failure to disclose essential information. Solebo stressed that the “No Price Tag, No Sales” campaign reflects a zero‑tolerance stance and enforces both the Lagos State Consumer Protection Law and the Federal Competition and Consumer Protection Act.
What are the future plans?
LASCOPA intends to continue unscheduled factory inspections, collaborate with accredited laboratories for product‑safety testing, and run public‑awareness campaigns via radio, television and social media. Residents are urged to report violations through the toll‑free line 080 0005 2726.
Through these measures, the agency aims to hold manufacturers, service providers and retailers accountable throughout Lagos State, ensuring that consumers are not cheated or compromised in the marketplace.