Telecommunications operators experienced over 1,883 instances of damage to their fibre optic cables in the first quarter of 2026, specifically from January to March. These disruptions negatively impacted data services nationwide.
However, the Nigerian Communications Commission (NCC) also shared positive developments, announcing that approximately 2,800 2G and 3G sites have been successfully upgraded to 4G technology, promising enhanced internet speeds and more stable connections for users.
According to the commission, these upgrades took place earlier in the year, and plans are in motion to introduce about 10,000 new and upgraded sites by the close of 2026.
During a briefing for journalists in Lagos on Thursday, the Executive Vice Chairman of the NCC, Dr. Aminu Maida, stated that the quality of service within the telecommunications sector is showing significant improvement.
Dr. Maida further indicated that ongoing initiatives aim to enhance data and call services across the country.
The NCC chief explained that Mobile Network Operators (MNOs) are increasing their investments to expand network coverage, particularly in rural and underserved regions.
He emphasized, however, that substantial additional investment is still required to ensure high-quality data services for all subscribers.
Dr. Maida added that the NCC is actively working to make the industry more appealing to both domestic and international investors.
Regarding the NCC's directive for telcos to compensate subscribers for poor service, Maida confirmed that the compensation, to be delivered as airtime, would begin to be credited to subscribers' lines from Friday.
He clarified that customers who experienced subpar services between November 2025 and January 2026 in designated Local Government Areas would be eligible for this airtime compensation.
Engr. Edoyemi Ogoh, the NCC director of technical standards and network integrity, explained that the amount of airtime compensation would be proportionate to the airtime or data purchased by the subscriber during the specified period.
Engr. Ogoh also noted that infrastructure vandalism contributes to network issues and that efforts are being stepped up to curb such incidents.
Concerning the reported suspension of credit services by certain operators due to disagreements with the Federal Competition and Consumers Protection Commission (FCCPC), the NCC's Executive Vice Chairman stated that the matter is currently being addressed.
On the subject of the merger between Legend Internet Service Provider (ISP) and Spetranet ISP, Dr. Maida described it as a positive development for the sector.
He commented, "This is an indicator of a dynamic sector. We anticipate more mergers and acquisitions in the coming months."
He stressed that the sector cannot afford to halt investments, as doing so would have severe consequences.
Dr. Maida revealed that one of the major telecommunications companies has committed to investing millions of dollars solely for network upgrades this year.
He acknowledged that the rollout of 5G network services has been slower than anticipated, attributing this pace primarily to insufficient investment.
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